Terms & Conditions

Terms and Conditions

By continuing the use of our website, you declare that you read, understand and agree with the “Terms and Conditions” that form the basis on which customers/visitors (You) use our website, along with our products and services.  If you do not agree with the following provisions, please discontinue our site’s use immediately.

Basic terms and conditions

This website is administered, owned and operated by Naturelle Cosmetics, a beauty and wellness company, of Rua Brito Capelo 807, Matosinhos, Portugal

If you have comments/complaints/questions about our website or if you have concerns/queries about the following Terms and Conditions, please info@naturellecosmetics.com

This page states all terms and conditions of Contract between Naturelle Cosmetics (The Seller) and You (The Buyer)

We must receive full payment of the ordered goods prior to accepting and processing your order.

We confirm your order through email via the email address you stated in the order form once full payment has been received.

The ‘ACCEPTANCE’ of your order creates a legally binding contract between the seller and the buyer.

Rights ownership

Rights, along with copyright and other elements you find on this website, are licensed to or owned by Naturelle Cosmetics. An attempt to use this website or any element, including but not limited to photos, graphics, texts and the all other components, by copying, duplicating or distributing, in part or in whole, is prohibited without our prior written consent. 

Users are not also allowed to repost, modify or distribute anything on this site.

Content accuracy

The Seller has ensured that every piece of information on this website, including product descriptions and their prices, are accurate.

However, orders will only be taken care of if the prices quoted and if the goods described are correct, as we advertised.

Goods’ capacities, dimensions and weights are only approximate values.

The ingredients of the cosmetic products we sell, as described in product description section of every product, is not to be taken as an advice or recommendation about the use of the cosmetic products or ingredients. Customers must be able to read, understand and review every ingredient listed on label, or consult his/her doctor.

While we’re trying to keep information on ingredients on every product we sell updated, please know that scientific knowledge on such product ingredients are changing. Rest assured that we update information we post on this site for your guidance.

Any product information provided by Naturelle Cosmetics is not intended for depicting or setting manufacturing standards about such cosmetic goods.

Our company does not offer any representation or warranty of any sort about the information we posted on this website. The site user/customer is the one liable for any resulting event after using such information. 

Any information we provide here is on an ‘as is’ basis. Naturelle Cosmetics hereby disclaims all types of warranties, implied or expressed, such as fitness for a particular purpose, non-infringement and/or merchantability.

Our company is not liable for any type of damage, incidental, direct, punitive or consequential, which followed after misuse of information or inability to use information posted at naturellecosmetics.com

Computer damage

Naturelle Cosmetics ensure our site is safe to use and that it is free from defects or viruses. However, we do not 100 percent guarantee that its use, along with other sites accessible through it, will never damage your computer. It is the part of the user to ensure of using the appropriate equipment prior to accessing or using this website.

We are not liable for any damage or loss arising to a user’s equipment after using this site, except in cases where the negligence is on our part.


All goods ordered are subjected to availability and acceptance. A representative from our company will contact you through phone or email in the event that the goods you ordered are out of stock.

As a customer, you will have the chance of waiting until the product is available or cancelling your order. For more information, please navigate in the “How to Shop” page of this site. 

Order errors

You have the option of correcting an error in your order until the time you click on the ‘Submit’ button during the process of ordering. 

Product prices

All goods are payable based on the prices stated on this website, but all prices are inclusive of Value Added Tax (VAT) using the current rate and are guaranteed accurate during the time of publishing such information.

In the event that it is not possible to process your orders at the description and specification at the prices listed, a representative will contact you through email and will offer you the goods at the description and specification of prices as stated in the email. We will state for which the price or the offer is valid as well.

Payment terms

Naturelle Cosmetics will charge the credit card you have provided us for the payment of your order upon its receipt unless we cannot deliver the said goods within 30 business days.

We will not accept any liability for delayed delivery if you did not give us accurate payment details. In the event that it’s not possible to obtain the exact, full amount as payment for the goods from your credit card, we can suspend any further deliveries or cancel your contract with us.

This policy does not affect other rights our company has.

Delivery charges

Remember, delivery rates are not the same and they vary based on the goods ordered. Delivery charges are not also refundable, except in the event we sent you the goods by mistake or if the goods are damaged while in transit.

During this unforeseen event, we are asking for your cooperation to claim the insurance offered by the Royal Mail and to notify us and return the goods immediately.


Please read and understand the charges set out and found at the HOW TO SHOP page, which you can find in the knowledge section.

A customer will be required to pay for an additional amount for the delivery charge. Please take note that we might not be able to deliver or ship to some locations.

Please bear in mind that our company currently only processes orders within UK addresses, except the Isle of Man, Isle of Wight, Northern Ireland Isles, Channel Isles, and the Scottish Isles and parts of Scotland.

It is very important to ensure that the delivery address stated in your order is correct. Please also take note that we require a signature upon receipt of your parcel. Our company is not liable for any damage or loss of the items once they have been dispatched and delivered according to your delivery instructions, except if the mistake is due to our negligence.

We will process the delivery of your orders within two (2) to four (4) business days, but specific time of delivery is not guaranteed. For delayed orders beyond our control, we will extend the delivery by a specific date and we will advise and contact you for an alternative time.

The customer will become the goods’ owner once delivery and its receipt have been completed. Once these items have been delivered to you, they will be at your own risk and we will not be liable for any destruction or loss.

Ownership and risk

The risk of loss of or damage of the goods is yours by the time of its delivery. It will also be at your risk if you failed receiving the delivery within the agreed time that we have delivered the items to you.

You will be the owner of the said goods if they have been delivered successfully and once we have received and cleared full payment.

Take note: The goods supplied are not intended for resale.

Acceptance and acknowledgment of order/s

The customer must give us the right email address, the same to use by us in contacting you immediately to confirm the details and receipt of such orders. Acceptance of orders takes place during the dispatch stage of the goods ordered.

Rights to cancellation

A customer has the legal right of cancelling his order within seven (7) days of goods receipt, except of any made to order goods, under the Distance Selling Regulations. We require no explanation from you for cancelling the order nor do we ask you to pay penalty. But we need you to inform us if you want to cancel an order.

In the event that you received the items before cancelling an order, you should send the unopened, unused and undamaged goods back to our stated address, done at your own risk and cost. If you cancel an order, which we already processed for delivery, do not remove the goods from their packaging when you received them. Then, you must send them back to our contact address, again at your risk and cost, immediately. 

Once we received and confirmed your cancellation, your credited card account will be re-credited any sum debited to our account, or in some cases within days but such applies if the goods are resent by you and then received by us in the original condition when they were delivered to you. Now if you don’t return the goods or do not settle delivery costs, our company will deduct the amount incurred from recovering the goods from what will be re-credited to you. We will re-credit your credit card account for the cost incurred in returning unsatisfactory or faulty goods.

Cancellation made by Naturelle Cosmetics

Our company reserves the rights of cancelling our contract under any of the following conditions:

If our stock is insufficient to meet your delivery requirements

If we do not ship to your location

If at least one of the goods ordered was advertised or described on this site has an incorrect price, due to pricing information error from suppliers or due to typographical errors

If we don’t cancel the contract, a representative will contact or notify you via email and we will re-credit your credit card account of any sum we deducted from it immediately or within 30 days. 


If you do not receive the goods within 30 days, we are not liable to you if you do not write us within 60 days, starting from the time you ordered the goods, except in the event this is not practicable.

And if you inform us about a problem under this statement, we will only be obliged based on your option,

To repair or replace damaged or defective goods

To make good non-delivery or shortage

To refund the amount paid in whatever option we choose, such as credit note

Both the company and the buyer shall only be accountable or liable for any losses existing under this contract, which are predictable consequence of the breach of contract related.

You, the customer, must comply and observe all existing legislation and regulations, such as getting important import, customs and other types of permits to buy goods from Naturelle Cosmetics.

The exportation and importation of products we sell to you may not be allowed for shipment or delivery in your location under national laws that may apply.

Our company accepts no liability or makes representation in regards to the import and export of goods you ordered and bought from us. You will be the one liable for duty, customs or tax amount of the import of the said goods.

Nothing included in these terms and conditions is meant to limit your consumer rights under existing statutory rights or local laws that may not be excluded nor at certain points to limit or exclude our company’s liability to you for any personal injury or death resulting from our sole negligence. 


All customer notices and notifications must be done only in writing and sent to us at (Rua Brito Capelo 807, Matosinhos, Portugal).

All company notices, however, will be published on this website from time to time. 

Modifications in legal notices

Our company reserves the right to changing the “Terms and Conditions.” You may visit this page often to stay updated.

Jurisdiction, language and law

Naturelle Cosmetics website, along with all its contents and page elements and all contracts resulting from the use of our website are governed by and construed in compliance with the Portuguese law.

Both parties under such a contract agree to submit to the exclusive jurisdiction of the Portugal court. 

Contracts are finalized in English.


If any portion of our terms and conditions is unenforceable, the enforceability other sections of these Terms and Conditions will not be affected.

Third party rights

No portion of this statement of our Terms and Conditions is intended on a third party or is conferred to one. 


You must be able to read, acknowledge and agree to be bound by our privacy statement.